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Warranty The VELUX promise Specific limited product warranty 10-year “No Leak” installation warranty Warranty claim procedure
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VELUX products with a 20 year limited warranty VELUX insulating glass (b)(c) For a period of (20) twenty years from the date of purchase, VELUX warrants to the end-user(a) that the insulated glass unit will not develop a Insulating glass material obstruction of vision due to a failure of the glass seal.
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VELUX products with a 10 year limited warranty VELUX roof windows, skylights, SUN TUNNEL skylights, and flashing (b)(c)(d) For a period of (10) ten years from the date of purchase, VELUX warrants to the end-user that VELUX roof windows, glass skylights, SUN TUNNEL skylights, and flashing will be free from defects in material and workmanship. VELUX also warrants to the end-user that the yellowness index on clear acrylic shall be less than 4.
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VELUX products with a 5 year limited warranty VELUX polycarbonate clarity For a period of (5) five years from the date of purchase, VELUX warrants to the end-user that the yellowness index on clear polycarbonate shall be less than 4.0 from the date of purchase as measured with a HunterLab’s spectrocolorimeter according to ASTM D 1925, subject to the limitations set forth herein.
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point of purchase or to the end-user, or 2) repair the product without charge for material or labor. VELUX products with a 90-day limited warranty For a period of 90 days from the date of purchase, VELUX warrants to the end-user that replacement products and components not covered under any existing original warranty will be free from defects in material and workmanship.
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Do not attempt to repair or replace the product without authorization from VELUX. VELUX will not be responsible for any damages to persons or properties, including the Covered Product itself, caused by any unauthorized attempt to repair or replace the product. Furthermore, VELUX may, at its option, refuse to provide any or all remedies under this Warranty if any unauthorized attempt to repair or replace a Covered Product causes further damages.
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Disclaimer of all other warranties THIS WARRANTY PROVIDES EXCLUSIVE REMEDIES AND IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALL OTHER WARRANTIES ARE HEREBY DISCLAIMED UNLESS PROHIBITED BY APPLICABLE LAW. THIS WARRANTY IS A FULLY INTEGRATED DOCUMENT.
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10-year “No Leak” installation limited warranty This Warranty applies to the original installation of the following VELUX models (series A21) installed on residential buildings, with one layer of properly installed roofing material, which are identifiable by the product code and size designations: Deck mounted skylights (sold after January 1, 2010) • FS skylights and related flashings* • FSR skylights and related flashings* • VS skylights and related flashings* • VSE skylights and related flashings* • VSS
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reinstall the Covered Product at its cost and expense; (ii) remove the Covered Product and install in its place a VELUX product of the same or similar model; or (iii) reimburse the original end-user(a) the reasonable cost of one (1) reinstallation of the Covered Product not to exceed $1,000.00. If the date of original purchase cannot be established, the ten (10) year warranty period shall be deemed to begin on the date of manufacture as indicated on the Covered Product.
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What is not covered The end-user is responsible for a one-time service inspection fee at current published rates if, after a complaint of leakage, a VELUX-authorized technician determines that the Covered Product was not installed strictly in accordance with VELUX deck mounted skylight and related flashing installation instructions or if the water penetration is not related to the skylight installation.
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FCM, VCM and VCE are installed with site built curbs, these need to be built and installed according to our curb mounted skylight installation instructions. If these skylight curbs are not built according to our instructions, with an outside curb dimension matching the skylight, secured properly to the roof deck or curb, use of adhesive underlayment and the use of related VELUX flashings, warranty may not be valid.
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10-year limited warranty Hail breakage warranty for VELUX skylights with Clean, Quiet & Safe glass only For a period of ten (10) years from the date of purchase after January 1, 2014, VELUX warrants to the end-user(a) that VELUX Skylights with Clean, Quiet and Safe glass only(b) will not crack or break because of hail.
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Disclaimer of all other warranties THIS WARRANTY PROVIDES THE EXCLUSIVE REMEDIES ON VELUX SKYLIGHTS WITH CLEAN, QUIET AND SAFE GLASS ONLY AND IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALL OTHER WARRANTIES ON VELUX SKYLIGHTS WITH CLEAN, QUIET AND SAFE GLASS ARE HEREBY DISCLAIMED UNLESS PROHIBITED BY APPLICABLE LAW. THIS WARRANTY IS A FULLY INTEGRATED DOCUMENT.
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Warranty claim procedure Thank you for reviewing the VELUX America Inc. warranty procedure. It is our desire to handle any concerns on a VELUX product or installation in an efficient manner. To assist you in the process we have set up the following procedure to guide our valuable customers. With 70 years of experience producing skylights, we have found that the most frequent problem regarding product concerns relates to proper installation.
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3 Upon completion of the product information Step form, the call is escalated to our technical service 4 department. This department is comprised of technical experts with years of experience handling product and installation concerns. Our technical service department will try to resolve your issue over the phone or provide parts as outlined in our limited warranty. Additional product installation information may be requested before proceeding further.
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XUS-20194-0316 • ©2016 VELUX Group • ®VELUX, VELUX logo are registered trademarks • VELUX SUN TUNNEL is a trademark of VELUX Group VELUX America LLC 450 Old Brickyard Road PO Box 5001 Greenwood, SC 29648-5001 Tel 1-800-283-2831 Fax 1-864-943-2631 veluxusa.com whyskylights.
